PRICE MATCH GUARANTEE

At HBG, we are dedicated to offering our customers the best value for their purchases. We know how important it is to feel confident that you’re getting the best deal, which is why we proudly offer a Price Match Guarantee on All Modern Flames, Dimplex, Heat & Glo, Elina Pilates, Majestic, Versare, TOTO, Blanco, Real Fyre products. Shop with peace of mind knowing you are securing the best price available on the market.

How Our Price Match Guarantee Works

  1. Find a Lower Price: If you discover a lower price on an identical product from another online retailer within 30 days of your purchase, we will match that price.

  2. Submit Your Request: Contact our customer service team with the following details:


    • Your order number
    • The name of the competing retailer
    • The exact product name and model number
    • A direct link to the lower-priced product

  3. Verification Process: Our team will verify the competitor’s price, ensuring that the product is identical in brand, model, size, and color, and that it is currently in stock and available for immediate shipment.

  4. Price Adjustment: Once confirmed, we will adjust your purchase price to match the lower price or refund you the difference if the purchase has already been completed.

Terms and Conditions

  • The Price Match Guarantee applies only to identical products sold by authorized online retailers.
  • The product must be in stock and available for purchase at the lower price at the time of the request.
  • The Price Match Guarantee does not cover sales tax, shipping, handling charges, or any other fees.
  • Exclusions include but are not limited to:

    • Clearance or closeout items
    • Limited-time promotions (e.g., Black Friday, Cyber Monday)
    • Pricing errors by other retailers
    • Membership club prices, auction sites, or marketplaces like eBay, Amazon Marketplace, etc.

  • The Price Match Guarantee is limited to one price match per item, per customer.

Why Choose HBG?

  • Competitive Pricing: We strive to offer competitive prices without sacrificing quality.
  • Outstanding Customer Service: Our dedicated team is here to assist you every step of the way, ensuring a seamless shopping experience.
  • Extensive Selection: Explore our wide range of high-quality products, all backed by our Price Match Guarantee.

How to Request a Price Match

  1. Visit our Contact Us page.
  2. Fill out the form with the required information.
  3. Include the necessary details about the lower-priced product.
  4. Submit your request, and our team will respond promptly.

At HBG, we are committed to providing the best value and exceptional service. Take advantage of our Price Match Guarantee and shop with confidence, knowing you're getting the best deal available. Thank you for choosing HBG!