We've had this fireplace installed for about 2 months now. It's not a clunky product like a lot of other electric fireplaces (we wanted it completely flush against our wall and that's exactly what we got), it's entirely controlled by a remote so our toddler can't hit a bunch of buttons on the panel, and while not the cheapest out there, is a reasonable deal for how it looks, the settings it comes with, etc. It's an electric fireplace so of course there's no real fire in it but it's kind of wild that a few guests were second guessing themselves on if this thing was emitting real flames.We don't often run the heat output simply because it's on a level in our house that doesn't need it but when we do, its does a fine job.I can't speak to ease of installation as our contractor put it in.